How can we help you?

Use the Login / Register option on the website and follow the registration instructions. Enter accurate contact details so that we can communicate with you about your services.

Check that your login details are correct and try the available account-recovery option. If the problem continues, contact support and describe the error. Never share your password or verification code.

Sign in to your account and open your dashboard to find the test series associated with your purchase. If your purchase is missing, contact support with your order confirmation.

Open the relevant test in your dashboard, download the paper where available, and attempt it under the prescribed time limit. Follow the instructions for your specific test series.

Open the relevant test and use the answer-sheet submission option. Upload clear scans or photographs of all required pages in the accepted format. Make sure the pages are readable and in the correct order.

Evaluation timelines depend on the plan you purchased. Please check the delivery timeline stated for your test series. If the expected time has passed, contact support with your test details.

Once your evaluation is complete, check the relevant test in your dashboard for the evaluated answer sheet, marks, remarks and suggested answers, where included in your plan.

Keep your payment confirmation or transaction reference and contact our support team. Do not share complete card details, passwords or banking PINs. We can use the order details to investigate the issue.

Refund eligibility depends on the plan purchased and its applicable refund policy. Contact support with your order details so that the request can be reviewed under the relevant policy.

Submit the counselling enquiry form or contact our team using the official contact details provided on this page. Available counselling services depend on the options offered by CA Preparations.